Extended FAQ
Ordering
We’re here to make your shopping experience as smooth as possible. Find answers about sizing, payment methods, and how to manage your order easily.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
Changed your mind? No problem! You can cancel your order as long as it hasn’t shipped. Just drop us a line, and we’ll handle it from there. Adventure is all about flexibility, after all!
What payment methods do you offer?
During payment on our website you can choose between the following secure payment methods:
- American Express
- Maestro
- Mastercard
- Visa
- ShopPay
- Apple Pay
- Google Pay
Shipping, Returns & Exchanges
Get all the details you need on shipping times, returns, and exchanges. We’re here to help make your shopping experience seamless.
What is your return policy?
We believe in adventure without regrets! You have 30 days from delivery to initiate a return. Just make sure your items are in their original, unused condition. If something doesn’t feel right, we’ll guide you through our straightforward return process—no restocking fees, just a hassle-free experience!
How long does shipping take?
Once you place your order, we’ll have it packed and ready to go within 1-2 business days. After that, expect your gear to arrive within 5-7 business days. And guess what? We offer free shipping on all orders—because your style and adventures shouldn’t come with extra baggage!
What should I do if my order arrives damaged or incorrect?
If your order isn’t what you expected or arrives damaged, don’t panic! Shoot us an email with your order number and photos of the issue, and we’ll sort it out quickly. We’re here to make it right, so you can get back to your adventures!
Do you offer exchanges?
Absolutely! If you’re looking for a different size, color, or item, just email us, and we’ll help you swap your gear for something that fits your style and adventure needs. Let’s make sure you’re equipped for every challenge!
Can’t find what you’re looking for?
If your question isn’t covered in our FAQ, don’t worry – we’re here to help. Our team is ready to assist with any queries you may have, whether it’s about your order, returns, or anything else. Simply reach out to us, and we’ll get back to you as quickly as possible.